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Cancellation & Refund Policy

We want you to be completely satisfied with AreYouFit. Here is everything you need to know about cancellations, refunds, and our commitment to fairness.

Last Updated: August 2025  |  Payment Gateway: Razorpay

1. Overview

AreYouFit (Dinonex technologies private limited) provides a B2B Software-as-a-Service (SaaS) ecosystem for Gym Owners and Wellness Professionals. We charge a subscription fee to professionals for platform access. We do not sell diet plans, workout plans, or consultations directly to end clients.

2. SaaS Subscriptions & End-Client Transactions

Refund requests for the AreYouFit SaaS subscription are processed through Razorpay's payment gateway. Approved refunds are returned to the original payment method.
  • B2B Platform Subscriptions (Professionals): Fees paid by Gym Owners and Professionals to Dinonex technologies private limited for SaaS platform access are non-refundable once the billing cycle begins. Cancellations apply only to future billing cycles.
  • End-Client Transactions (POS & Services): AreYouFit acts strictly as a technology bridge. We do not sell fitness or medical services. Any payments made by end clients for gym memberships, diet plans, therapy sessions, or consultations are direct transactions between the end client and the respective B2B Professional (Gym Owner, Dietitian, etc.).
  • No Interference: AreYouFit is not responsible for refunds regarding end-client services. End clients must contact their professional directly for any dispute or refund regarding a purchased service or package.

3. How to Request a Refund

  • Email info@dinonex.com with subject line 'Refund Request'.
  • Include: Full name, registered email address, Order ID (from purchase confirmation), reason for refund request.
  • Requests must be submitted within 7 days of the original purchase date.
  • Requests outside the 7-day window will not be eligible unless there is a technical error on our part.

4. Refund Processing

  • All refund requests are reviewed within 2 business days.
  • Approved refunds are processed within 5–7 business days.
  • Refunds are credited to the original payment method (card, UPI, net banking) via Razorpay.
  • We will send a confirmation email once the refund is initiated.
  • Bank processing times may vary; typically 3–5 additional working days after initiation.

5. Non-Refundable Items

  • Workout or diet plans that have been accessed or used.
  • Completed personal training or consultation sessions/appointments.
  • Supplement or physical product purchases made through a gym's POS system (responsibility lies with the gym).
  • Subscription fees for periods already consumed.
  • Processing fees charged by Razorpay (if any).

6. Cancellation of Auto-Renewal Subscriptions

  • You can cancel auto-renewal at any time from your Profile → Subscription settings within the AreYouFit app.
  • Cancellation stops future charges but does not entitle you to a refund for the current subscription period.
  • You retain access to the platform until the end of the paid subscription period.
  • No partial refunds are provided for unused days within an active subscription period.

7. Technical Errors / Duplicate Charges

  • If you were charged multiple times for the same order due to a technical error, contact us immediately.
  • We will investigate and process full refunds for duplicate charges within 3 business days.

8. Contact for Refunds

Email: info@dinonex.com | Response time: Within 24 hours on business days.