Frequently Asked Questions
Find quick answers to the most common questions about AreYouFit. Can't find what you're looking for? Contact our support team.
🏢 FOR GYM OWNERS & TRAINERS
1. How do I add clients to my gym?
Download the AreYouFit app and create your gym owner account. From the Owner Dashboard, tap 'Add Client,' enter their name, phone number, and email. They will receive an invitation to join your gym. You can also generate a QR code or invite link that clients can scan to join instantly.
2. Can I create fully custom workout plans?
Yes! AreYouFit's Workout Builder gives you access to a library of 500+ exercises with video guides. You can build multi-day workout splits (Push/Pull/Legs, 5-day plans, etc.), add supersets, dropsets, rest intervals, and assign plans to individual clients or groups with one tap.
3. How does the 'Special Workout' feature work?
Special Workouts are surprise daily challenge workouts you push to your active clients. From the Owner Dashboard, go to 'Special Workouts,' design a workout (or pick from templates), and tap 'Push to Clients.' All your active members will receive a push notification with the workout instantly.
4. How does biometric gym access work?
AreYouFit integrates with fingerprint-capable smart devices placed at your gym entrance. When a member registers, their biometric data is enrolled through the device. On subsequent visits, they simply place their finger on the scanner, and the system verifies their membership and grants entry — no cards, no queues.
5. Can I track client payments and membership dues?
Absolutely. The Billing section of your Owner Dashboard shows all active memberships, renewal dates, pending dues, and payment history. You will receive automatic alerts for expiring memberships and can send payment reminders to clients directly from the app.
6. How many clients can I manage with AreYouFit?
AreYouFit scales with your business. Our platform supports unlimited client management. Whether you have 10 clients or 10,000, the system handles it seamlessly with no performance degradation.
7. Is there a free trial for gym owners?
Yes! New gym owners get a 14-day free trial with full access to all features — no credit card required. You can set up your gym profile, add clients, build plans, and experience the full platform before choosing a subscription plan.
👤 FOR MEMBERS & CLIENTS
8. How do I access my workout plan?
Once your trainer assigns a plan to you, you will receive a push notification. Open the AreYouFit app, go to the 'Workouts' tab, and your personalized plan will be there — complete with exercise instructions, sets, reps, and video guides. You can log your progress directly in the app.
9. Can I track my fitness progress over time?
Yes! AreYouFit tracks all your workouts, body measurements (weight, body fat percentage, muscle mass), water intake, and diet compliance over time. You can view beautiful progress charts and share your progress reports with your trainer.
10. How do I log my meals and track calories?
Go to the 'Diet' tab in the app. Your trainer may have assigned you a meal plan — if so, you can mark meals as consumed. You can also add custom meals by searching our food database or scanning barcodes. Calorie and macro totals update automatically throughout the day.
11. What happens when my membership plan expires?
You will receive reminders 7 days, 3 days, and 1 day before expiry. After expiry, your access to the app is paused until your membership is renewed. Your data is preserved for 90 days after expiry, so you won't lose your progress history.
12. Can I use the AreYouFit app offline?
Core features like viewing your workout plan and logging workouts are available offline. Your data will sync automatically when you reconnect to the internet. Features like messaging your trainer and biometric access require an active connection.
13. How do I contact or message my trainer?
Open the app and go to the 'Trainer' tab. You will find your assigned trainer's profile with a direct messaging option. Trainers can also send you notifications, voice notes, and custom feedback on your logged workouts.
💳 BILLING & PAYMENTS
14. What payment methods are accepted?
AreYouFit accepts all major payment methods through Razorpay, including: UPI (Google Pay, PhonePe, Paytm), Credit and Debit Cards (Visa, Mastercard, RuPay), Net Banking from 50+ banks, and EMI options for eligible purchases.
15. Is my payment information secure?
Yes, completely. AreYouFit never stores your card number, CVV, or banking credentials. All payments are processed by Razorpay, a PCI-DSS compliant payment gateway licensed by the Reserve Bank of India. Your payment data is encrypted using industry-standard protocols.
16. How do I request a refund?
Email info@dinonex.com with your Order ID, registered email, and the reason for your refund request. Requests must be made within 7 days of purchase. For full details, read our Refund Policy. Approved refunds are processed within 5–7 business days via Razorpay.
17. When will I be charged for my subscription?
You are charged at the time of purchase for the selected subscription period. If auto-renewal is enabled, you will be charged again at the end of your subscription period. You can cancel auto-renewal at any time from Profile → Subscription in the app.
18. Can I get an invoice for my purchase?
Yes. A payment receipt is sent to your registered email immediately after every successful transaction. You can also view your payment history and download invoices from the app under Profile → Payment History.